Shipping & Delivery

Shipping Policy

All orders over $500 qualify for free curbside shipping to the contiguous United States.

We reserve the right to cancel orders or charge for shipping when the cost of shipping is impracticable.

We ship smaller items via USPS, UPS, or FedEx.  Larger and heavier items are shipped via LTL freight.

Lead Times

Orders received on Monday-Friday are processed same day.  Orders received on Saturday or Sunday are processed the next business day, which is usually the following Monday.

In-stock orders typically ship within 2-3 business days after processing.  Backordered products might require additional business days before shipping.

We do our best to indicate accurate lead times on our website.  However, the lead times and estimates stated on our website are not guaranteed.

Freight Shipping

Many of the items we sell at Mysecuritydirect are too big and/or too heavy to fight in a normal postal carrier vehicle.

These big/heavy items will be shipped via a freight carrier.  We reserve the right to choose which freight carrier delivers your shipment.

Freight shipments are dropped off at your curb.  The driver is not expected to take your items inside, to the backyard or garage, etc.  Plan to have helpers and or a forklift present to move heavy/bulky items if you are unable to move the items yourself.

Freight shipping is more complicated than a regular postal carrier delivery, in large part due to the heavy and bulky nature of the items being shipped.  Delays are possible that are out of our control.  We do not guarantee delivery times.

    Shipping Transit Times

    While 90% of our orders deliver within 7-10 business days of the shipment leaving the warehouse, shipping transit times are not guaranteed - they are estimated to the best of our ability based on our experience.

    The amount of time it takes for your product to deliver can vary based on your delivery address, your availability to receive the shipment, and carrier network congestion.

    We and or our manufactures partner with third party Freight Carriers to make deliveries.  Once a shipment has been picked up by a freight carrier, the shipment is entirely under their control and delays in shipping are possible that are out of our control. 

    It is your responsibility to answer communications, including phone calls, from the Freight Carrier.

    We strongly advise you not to schedule contractors until your order is fully delivered and all items inspected.  We are not responsible for any costs associated with delays in a shipment.

    Inspecting Your Delivery

    When your order arrives, please ensure that you inspect the shipment correctly.  Count the number of boxes and items you receive and make sure this matches the delivery receipt BEFORE signing for the delivery.

    Inspect the exterior of the box(es) in your shipment when the driver drops your pallet off at your curb / delivery  location.

    • If there is major visible damage to the boxes/package, please mark "DAMAGED" on the delivery receipt and refuse delivery.
    • If the damage is minor (small tears to shrink wrap or boxes), we ask that you accept delivery of the shipment and mark "DAMAGED" on the delivery receipt.

    In either event, contact us right away to report the damage to your shipment.

    Via email: support@mysecuritydirect.com

    Once you have accepted delivery, unpack your boxes and inspect the items in your shipment.  It is your responsibility to unpack and inspect your shipment.  If you discover damage to your items after inspection, you must notify us of the damage within 24 hours of delivery.

    We are not responsible for any costs associated with delays in your project due to damage to items in transit.  We strongly advise for you to not schedule any contractors until your items have been received and fully inspected.

    Missing Items

    Missing items that are printed on the delivery receipt must be reported to us within 24 hours of receiving your order by contacting our customer service team (support@mysecuritydirect.com).

    Please note you must mark the delivery receipt "missing" and notify the truck driver of the short shipment before signing the receipt.

    In the event of missing items, please allow a few extra business days for the carrier to locate the missing items.  If we are unable to locate the missing items, we will ship you a replacement free of cost.

    We reserve the right to reject any claim for missing items if the claim is not reported to us within 24 hours of delivery.

    We are not responsible for any costs associated with delays in your project due to missing items in your shipment.  We strongly advise for you to not schedule any contractors until your items have been received and fully inspected.

     

    Damaged Items

    It is your responsibility to inspect products that are delivered to you to determine if your items have any damage or defects.  You MUST notify us via email of damage or defects within 24 hours of accepting delivery.  There are NO EXCEPTIONS.

    If you notify us of damage or defects within 24 hours of delivery:

    • Email us at support@mysecuritydirect.com to report the damage.  If you call us we will ask for you to send an email for documentation purposes.
    • We will offer free replacement parts, a discount to keep the item as is, or allow a refund/replacement.
    • We are an online only dealer and are unable to perform or coordinate repairs for damaged items.
    • Your items cannot be used in any way to be eligible for replacement parts, a discount, or a refund/full replacement.
    • If you choose to keep the item for a discount or to accept replacement parts, you have 3 business days to accept or reject the offer.  You still cannot use your items during this time.
    • Keep packaging, box, and items in case the item needs to be inspected by the freight carrier.

    If you don't notify us of damage via email within 24 hours:

    • We will not offer any refunds, free replacement parts, discounts, or exchanges under any circumstances.  After 24 hours, we are outside of our time window to file claims with the freight carrier or manufacturer.
    • We can sell you replacement parts for repair.

    Please note, some of our products may arrive with residue on them, which is a byproduct of the manufacturing process.  Mysecuritydirect is not responsible for the costs associated with cleaning or removing manufacturing residue from delivered products.

    Stolen Packages For Postal Deliveries (FedEx or UPS)

    We are not responsible for stolen packages.  If your shipment is marked as "delivered" by the postal carrier, you must file a claim with the postal carrier.

     

     

    Still have questions please contact us at 

    Phone: +18123591112

    Email:  support@mysecuritydirect.com

    Address:725 Hendricks St, Berne, IN, 46711, United States